Return and Refund Policy

Thank you for choosing our service. To ensure you have a pleasant shopping experience, we have formulated the following return and refund policy. Please read it carefully before purchasing.

1. Return Policy

Return conditions: We promise to provide return service if the product has quality problems or does not match the description. The returned product must be kept in its original condition, including packaging, accessories, instructions, etc.

Return time: From the date you receive the product, you have 7 days to check the product and decide whether to return it. If you find any problems with the product during this period, please contact our customer service team immediately.

Return process:

Contact customer service: Please make a return request through our online customer service or customer service email, and provide the order number and product problem description.

Review and confirmation: Our customer service team will review and confirm within 24 hours after receiving the return request.

Goods return: After the review is passed, we will provide a return address. Please return the product as instructed and keep the logistics order number.

Refund processing: After the product is received and confirmed to be correct, we will process the refund within 5 working days.

2. Refund Policy

Refund conditions: If the return conditions are met, we will refund the full amount (excluding shipping costs). If the goods are returned for personal reasons, we will deduct a certain handling fee based on the actual situation of the goods.

Refund time: The refund will be processed within 5 working days after the goods are returned and confirmed to be correct.

Refund method: The refund will be returned through your original payment method, such as credit card, Alipay, WeChat Pay, etc.

3. Virtual Service Refund Policy

Due to the particularity of virtual services, we will not be able to provide refunds once the service starts. However, if there are major problems with the service or it fails to achieve the expected results, we will provide corresponding compensation or solutions based on the specific circumstances.

4. Other considerations

The shipping costs of all returned goods shall be borne by the buyer unless there are quality problems with the goods.

Please ensure that the returned goods are well packaged to avoid damage during transportation.

The refund amount of the returned goods will be deducted from the handling fees and taxes that may be incurred.

5. Final interpretation right

The final interpretation right of this return and refund policy belongs to us. We reserve the right to update this policy at any time, and the updated policy will take effect immediately.