Shipping Policy

Shipping Methods:

We offer a variety of international express services, including DHL, FedEx, UPS, etc., to meet the needs of different buyers.

Depending on the country and region where the buyer is located, we will choose the most appropriate logistics channel to ensure that the package can arrive safely and quickly.

Order Processing Time:

After the buyer places an order, we will process the order and arrange shipment within 1-2 business days.

During holidays or special events, the order processing time may be extended, and we will notify the buyer in advance.

Estimated Shipping Time:

Depending on the country where the buyer is located, the estimated shipping time will also vary. Generally, the estimated delivery time for international express services is:

Asia: 3-7 working days

North America: 5-10 working days

Europe: 7-14 working days

Other regions: 10-21 working days

Customs Clearance:

Buyers may need to bear import taxes and tariffs, the specific amount depends on the customs policy of the destination country.

We will attach the necessary commercial invoice and customs clearance documents to the package to help buyers complete customs clearance smoothly.

Tracking service:

All orders provide logistics tracking service, and buyers can check the package status in real time on the corresponding courier company website through the tracking number we provide.

Return and Exchange Policy:

If the goods received by the buyer have quality problems or do not match the order, we provide a 30-day unconditional return service.

The returned goods must be kept in the original packaging and state and unused.

Customer Service:

Our customer service team provides multi-language support, including English, Chinese, etc., to help solve the problems encountered by buyers during the shopping process.

Virtual Scene Description:

If we provide virtual goods or services, such as e-books, software licenses, etc., we will send the download link or activation code by email immediately after the buyer completes the payment.

The delivery of virtual goods is not restricted by geographical location, and buyers can access and download them anywhere through the Internet.